Autogroup International
Vehicle Warranty in Australia
Australia’s best warranty for right hand drive American pickups, SUVs, Muscle Cars and EVs – including RAM, Dodge, GMC, Ford, Lincoln, Black Widow, Harley-Davidson, Chevrolet, Fox Factory and Hummer EV models: five year unlimited kilometre warranty, five year roadside assistance, and complimentary non-fluid service parts for the first 40,000 kilometres.
Every right-hand drive RAM, Dodge, GMC, Ford, Lincoln, Black Widow, Harley-Davidson, Chevrolet, Fox Factory and Hummer EV vehicle supplied by Autogroup International in Australia is covered by a five-year unlimited kilometre warranty and five years of nationwide 24/7 roadside assistance. The warranty covers defects in materials and workmanship for major mechanical and electrical systems, alongside your rights under Australian Consumer Law.
Clients across Australia rely on our depth of engineering expertise. Every conversion is completed by our in-house team of 30+ engineers, inside a 250+ person ISO 9001:2015 certified organisation. Rapid parts supply is ensured by spare parts warehouses in Australia, Sri Lanka and Canada. Our support team is experienced in helping clients from far north Queensland and the remote Northern Territory to urban Sydney and regional Victoria.
Warranty at a Glance
- Coverage: Five years, unlimited kilometres, Australia wide
- Roadside assistance: Five years, 24/7, towing to nearest approved repairer
- Complimentary service parts: Non-fluid spare parts for first 40,000 km
- Servicing flexibility: Service at any licensed and approved mechanic Australia wide; keep records and use genuine or approved parts
- Claims: Unlimited claims, up to vehicle purchase price
- Benefits: Contribution for emergency accommodation and car hire if stranded
- Parts supply: Fast via Australian, Sri Lankan and Canadian warehouses
- Engineering: Designed, engineered and manufactured by Autogroup engineers in-house
Australian Ownership & Heritage
Autogroup International is proudly Australian owned since inception, with 30+ years of continuous operation, over 5,000 vehicles supplied and supported, and a five-star industry reputation. Our founder-led team remains committed to setting standards and earning trust in the Australian automotive market - a legacy that’s part of every vehicle and warranty we deliver.
Our Engineering & Manufacturing Capability
Unlike typical assemblers, every conversion and specialist component is designed, engineered, prototyped and manufactured in our own ISO 9001:2015-certified facilities. Our engineers have full control over all design, quality and tolerances. If a part ever needs replacing under warranty, it can be remade to specification and supplied quickly, protecting downtime, safety and resale value.
Dedicated Australian Support & Global Resources
Australian clients are supported by our national team, trained to resolve technical issues and deliver rapid service anywhere across the country. Our dedicated technical managers provide remote diagnostics and engineering support, helping owners and approved repairers troubleshoot complex issues - even in regional and remote locations. With more than 30 years of experience and vehicles operating in over 40 countries, Autogroup leverages global expertise and scale to ensure Australian warranties always have real resources behind them, not just a promise.
Dealer & Approved Repairer Network
Warranty repairs and service are available through Australia’s largest approved repairer network for American vehicles, with coverage in every state and territory. Direct payments to repairers ensure rapid, hassle-free solutions for all claims. For urgent or remote breakdowns, our specialist technical team and remote diagnostic engineers prioritise quick triage and resolution -leveraging both national expertise and the resources of our global parts network.
Fly-In Technician & Global ‘Rescue’ Capability
In extreme emergencies and at our discretion, Autogroup International may deploy senior technical managers or fly-in engineers to the client’s location- ensuring even the most challenging warranty issues, whether in Australia or abroad, receive hands-on expertise and fast problem-solving. This capability is reserved for cases needing escalation beyond remote support, showing our scale and flexibility.
Our Coverage
Whats Covered
Defects in materials and workmanship in major systems, provided the vehicle is serviced according to schedule:
Whats Not Covered
Not covered unless failure is caused by
a covered defect:
- Engine, transmission, driveline, transfer case
- Steering, suspension, braking systems
- Fuel and cooling, HVAC, climate
- Electrical systems, wiring, modules, infotainment
- All conversion components engineered/manufactured by Autogroup: dashboards, pedal boxes, steering systems, interior assemblies
- Factory and approved accessories installed by us or approved repairers
- Normal wear and tear (excluding consumables), where reasonable degradation leads to component failure
- Wear items/consumables (tyres, brake pads/discs, fluids, bulbs, glass, filters, wiper blades)
- Cosmetic damage (stone chips, windscreen cracks, glass chips)
- Environmental effects (sun fade, bird droppings, surface corrosion from neglect)
- Damage from misuse, competition, unauthorised modifications/tuning, accidents or insurable risks
Service and Maintenance
Service your vehicle with any licensed and approved mechanic Australia wide. To maintain warranty:
- Follow the recommended schedule
- Keep service records
- Use genuine or Autogroup-approved parts and fluids
- Minor service: every 10,000 kilometres
- Major service: every 40,000 kilometres
Complimentary non-fluid service parts for the first 40,000 kilometres supplied for items like filters, belts, wiper blades and spark/glow plugs.
Roadside Assistance
Enjoy peace of mind with Australia’s largest roadside assistance network for Autogroup International vehicles.
Unlimited 24/7 callouts, 365 days a year, Australia-wide
Help for flat tyres, locked-in or lost keys, out of fuel, and battery repair or replacement
Towing coverage: Metro up to 50 km, Remote up to 100 km
Trailer and caravan assistance, with the trailer towed to the same location as the vehicle
Up to $3,000 in major breakdown benefits if we cannot get you moving, including car hire, accommodation, vehicle transport and public transport
Travel anywhere in Australia with confidence knowing expert help is always close by.
Australian Consumer Law
Your rights under the Australian Consumer Law remain in effect, and our warranty operates in addition to these legal guarantees. Major failures may entitle you to extra remedies.
EV & Hybrid Components
Coverage includes high voltage battery packs, drive units, chargers, converters and charge port components, validated using approved methods and our written EV annex. Unauthorised high voltage work is not permitted.
Towing, Commercial Use & Off Road
Tow within rated limits and ADR-compliant ratings. Vehicles may be used off-road. Overloading, misuse or competition use is excluded. Keep records if towing commercially.
Remote Area Support
For breakdowns in hard-to-reach locations, our technical managers consult with local repairers using remote diagnostics, documentation and deep experience. In critical cases and at our discretion, our fly-in engineer capability may be activated - ensuring help is never far away.
Accessories & Upgrades
Factory-fitted and Autogroup-approved accessories installed by us or approved repairers are covered. Unapproved, incorrectly installed aftermarket accessories or non-ADR compliant accessories/upgrades may affect coverage. For certainty:
- Confirm accessories with Customer Care
- Use approved repairers
- Keep documentation/certificates
- Stay ADR compliant
Lifetime Multi-Point Inspections & Pre-Vacation Check-Ups
Complimentary lifetime multi-point safety inspections and pre-vacation check-ups via our 160-point program - book after each service or before long trips. Helps ensure safety, readiness, and early detection of defects for vehicles anywhere in Australia. Rapid parts supply available from our local and global warehouses.
Transfer to a New Owner
Warranty is transferable when the vehicle is sold privately. Contact Customer Care for eligibility, steps, and required documentation.
How to make a claim
Contact Customer Care team with your:
VIN, Odometer reading, Fault description and Warning messages
We arrange inspection, diagnosis and, if covered, repair using genuine/approved parts. Approved repairers are paid directly. Diagnostic costs are covered for confirmed faults. Approvals, dispatch, and communication are prioritised for minimal downtime.
Coverage Summary
In Plain English
Duration: Five years, unlimited kilometres, Australia wide
Roadside: 24/7 towing, accommodation/car hire when stranded
Mechanical/electrical: Covered
Conversion components: Covered
Wear/tear: If resulting in failure
Accessories: If approved and correctly installed
Service: Any licensed mechanic, records required
Claims: Unlimited up to purchase price
Parts: Rapid supply from Australia, Sri Lanka, Canada
Payments: Direct to approved repairer
most popular questions
Have more questions?
Call 03 9765 1300 or enquire online - our team responds fast.
Is Autogroup International still Australian owned?
Yes—Autogroup International is 100% Australian family-owned and operated, with 30+ years heritage and industry leadership.
Do you support RAM, GMC, Chevrolet, Ford and Hummer in Australia?
Absolutely. Our warranty, conversion expertise and parts supply cover all major American pickup, SUV and EV brands supplied by us to Australian customers.
What happens in very remote or critical breakdown situations?
For extreme emergencies and at our discretion, we may deploy senior technicians or engineers directly to your location for hands-on resolution.
Is your warranty/service different from kit assemblers/importers?
Yes- our ISO-certified conversions use components designed, engineered and manufactured in-house for lasting reliability and available support across all covered brands.
Where can I get warranty and service work completed?
At any approved repairer Australia wide.
How do I keep my warranty valid?
Follow the maintenance schedule, use genuine or approved parts/fluids, keep service records.
Is normal wear and tear covered?
Normal wear and tear on covered components is included if it results in failure. Consumables are excluded unless failure is due to a covered defect.
Are accessories covered?
Factory-fitted and approved accessories installed by us or our repairers are covered. Non-approved or improper installations may affect coverage for related failures.
Are EV and hybrid components covered?
Yes. High voltage batteries, drive units, and charging equipment are covered if work is done by trained personnel using approved procedures.
What happens if I am stranded?
Roadside towing, remote diagnostics, and accommodation/car hire support are available for covered failures, anywhere in Australia.
Who pays for authorised repairs?
Autogroup International pays approved repairers directly for authorised repairs, reducing out-of-pocket costs.
Is the warranty transferable when I sell?
Yes. Warranty can be transferred to a new owner when sold privately. Contact Customer Care for the process.
Does this warranty affect Australian Consumer Law rights?
No. Our warranty is in addition to ACL rights; major failures may qualify for further remedies.
What are complimentary inspections/check-ups?
Complimentary lifetime safety inspections and pre-vacation check-ups via our 160-point program—book after each service, once a year, or before long trips.
How do I make a claim?
Contact Customer Care or any approved repairer with your VIN, odometer and fault description. We guide you every step.
Why Buy From Autogroup International?
Australia’s best warranty. Real engineering. National and global support. Confidence built on 30 years’ expertise.
Documentation
Warranty booklet and service schedule
Roadside assistance terms
EV annex
Claim form and Approved Repairer Directory (coming soon)
Customer Care: Contact us here
Service bookings: [link coming soon]
Roadside assistance: 24/7 number (see your roadside card)
